Alexander’s Resume

Objective: To become part of a marketing team that values bright individuals with an honest work ethic, the desire to learn, and the ability to surpass expectations.

Interests:

Social Media, Internet Marketing, SEO, E-Commerce, Business Development, Google Analytics, Web Analytics, XML, CSS, HTML, WordPress, API, Facebook, Twitter, Semantic Web, Web 2.0

Software Experience:

Web: Image: Video: Productivity:
  • Dreamweaver CS4
  • Flash
  • BBEdit
  • Coda
  • FileZilla
  • Cyberduck
  • Photoshop CS4
  • Illustrator CS4
  • Lightroom 2
  • Photo Mechanic
  • .
  • .
  • iMovie
  • Final Cut
  • Sony Vegas
  • .
  • .
  • .
  • InDesign CS4
  • Word
  • Excel
  • Powerpoint
  • Outlook
  • .

Education & Certification:

University of Texas at Austin – BA, Major: Philosophy, Minor: English, 2008

Tarrant County Community College – AA, 2006

Cisco Certified Network Associate, 2001

Web/Design Experience:

Writing Experience:

Photography Experience:

Employment History:

ProfitFuel | Yodel – Austin, TX
Online Marketing Consultant, 2011

  • Sold online advertising in the form of a website that is ranked on the front page Google, Yahoo, or Bing.
  • Cold called 70-100 businesses a day.

Alibre – Richardson, TX
New Business Account Manager, 2009 to 2010

  • Sold to small and mid-sized businesses CAD/CAM software solutions.
  • Engaged leads by making outbound calls and sending emails to the people who registered for a 30 day software trial.
  • Tools for the pipeline management included Salesforce and Pardot.
  • Provided technical consultation and product demonstration using GoToMeeting.

Volt Technical Resources – Austin, TX
Telesales Mac Expert, 2008 to 2009

  • Sold Macintosh computers, personal electronics, software, and accessories that are found in Apple’s Online Store.

Radiant Systems – Bedford, TX
Regional Technical Manager, 2003-2006

  • Supported resellers with the planning, installation, and maintenance of the Aloha POS and Radiant Systems hardware products.
  • Held conference meetings with the west coast division to review each reseller’s case trends and to gather feedback that could be used to improve scores on support satisfaction surveys.
  • Compiled case trend statistics in Excel to create graph reports and built PowerPoint presentations for the conference meetings.
  • Partnered with the training department to conduct webinars on a newly released utility, LogViewer. The webinars empowered the resellers to resolve some of the issues themselves and reduced the volume of new cases.
  • Partnered with BackOffice escalation team to write a dozen BackOffice support documents and then published them in the knowledge base.

GE-Zurich Warranty Management – Dallas, TX
Client Support Representative, 2002 to 2003

  • Troubleshot for hardware failure on warranty covered items like desktops, laptops, printers, scanners, PDAs and other peripherals.

NTT Verio – Dallas, TX
Dedicated & DSL/ISDN Support Technician, 2000 to 2003

  • Worked with customers to resolve internet connectivity and performance issues with T1, Frame Relay, xDSL, ISDN and dial-up.